Office Manager - Install Error

Unanswered Question
Jun 28th, 2010

I've been trying to install the Office Manager 2 Beta, but keep running into the following message at 30% completion: "Error Reading Users"

After 5 to 10 minutes the install eventually times out and I get the following message: "Unable to Communicate with UC500"

I'm then able to configure the site settings, but still get the same message from any of the configuration tabs within Office Manager.

I've tried installing the software on two different XP w/ SP3 laptops, but get the same result on both.

Any help would be much appreciated.



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David Trad Mon, 06/28/2010 - 16:05

Hi Alex,

I get this error on every install, no matter what.

I am thinking at this stage that in order for it to work correctly, the system needs to be a pure breed CCA configure machine with no CLI modifications what so ever, I have managed to get it to work once, but that was when the system was at factory defaults.



Alex Rae Tue, 06/29/2010 - 10:01

Thanks David.

I set up a new UC540 using CCA alone, and the Office Manager associated to the unit without any issues.

Appreciate the help.


David Hornstein Tue, 06/29/2010 - 12:55

Hi David,

I did speak the a member of the Office Manager Beta  development team regarding Office manager beta.

Office manager Beta  assumes that you did setup the UC5XX via CCA.  If the UC5XX is really out of band, Office Manager Beta will not work.

regards Dave

David Trad Tue, 06/29/2010 - 13:31

Hi Dave,

Thanks for the input, I learnt this the hard way.

Right now I have decided to give it a break as I was wrestling too much with it, I will give it another shot at another time.