For the last couple of Monday's when the staff have came in they could not log into the CAD. The error message was 'The Cisco Unified CCX application server may be offline'. We also could not log in via browser to the Appadmin screen. AXL errors were mentioned.
On a reboot of the UCCX server everything started working again. The worry is that there is an underlying problem that may be causing a service to stop and this will continue to happen. I have attached our event logs. We also have an other couple of issues that has been outstanding for couple of weeks where the Voice CSQ Summary is not being displayed within the Supervisor program. Also the VoIP Monitoring and VoIP Recording are not working.
To my knowledge there were no power downs or any network problems over the two weekends. The contact centre closes on a Fridaty night at 5pm and there is no one in again until 8am on the Monday.