Solved: List of SoftKey options

billmatthews · ‎06-29-2010

Is there a list anywhere of softkey options, during various phone states? We will be using UCM 7.1

I checked the SRND, and it references lots of softkey features, but not as a single list.

Thx

William Bell · ‎06-29-2010

One of our end user cut sheets has a list for softkeys (built on cucm ver 7.1.3bsu2). Here is the list:

Softkey-OnHook	Softkey-Connected	Softkey-Hold	Softkey-Ring-In	Softkey-OffHook	Softkey-ConnectedTransfer
Redial	Hold	Resume	Answer	Redial	Transfer
New Call	End Call	New Call	iDivert	End Call	End Call
Forward All	Transfer	Select	DnD	Forward All
QRT	Select	Join		Pickup
DnD	Join	DnD		MeetMe
Video Mode	Conference	iDivert		Group Pickup
Hlog	Conference List	Direct Transfer		Other Pickup
	Remove Last Conference			DnD
	iDivert			Abbreviated Dial
	Mobility
	Video Mode
	Park
Softkey-DigitAfterFirst	Softkey-Connected Conference	Softkey-Ring-Out	Softkey-OffHookFeature	Softkey-RemoteInUse
Abbreviated Dial	Conference	End Call	Redial	Barge
End Call	End Call	Direct Transfer	End Call	cBarge
		Call Back		New Call

HTH.

Regards,
Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

View solution in original post

Jaime Valencia · ‎06-29-2010

Unfortunately there is no doc that has each and every single key and what it's used for, the softkeys are mentioned in the documentation of the feature they're related for.

You can always go to the softkey config in CUCM and click on change layout.

Whatever valid softkeys appear, are the ones available per call state.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

William Bell · ‎06-29-2010

One of our end user cut sheets has a list for softkeys (built on cucm ver 7.1.3bsu2). Here is the list:

Softkey-OnHook	Softkey-Connected	Softkey-Hold	Softkey-Ring-In	Softkey-OffHook	Softkey-ConnectedTransfer
Redial	Hold	Resume	Answer	Redial	Transfer
New Call	End Call	New Call	iDivert	End Call	End Call
Forward All	Transfer	Select	DnD	Forward All
QRT	Select	Join		Pickup
DnD	Join	DnD		MeetMe
Video Mode	Conference	iDivert		Group Pickup
Hlog	Conference List	Direct Transfer		Other Pickup
	Remove Last Conference			DnD
	iDivert			Abbreviated Dial
	Mobility
	Video Mode
	Park
Softkey-DigitAfterFirst	Softkey-Connected Conference	Softkey-Ring-Out	Softkey-OffHookFeature	Softkey-RemoteInUse
Abbreviated Dial	Conference	End Call	Redial	Barge
End Call	End Call	Direct Transfer	End Call	cBarge
		Call Back		New Call

HTH.

Regards,
Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

Rob Huffman · ‎06-29-2010

Very helpful Bill!

+5 my friend

Cheers!

Rob

billmatthews · ‎06-29-2010

Great help, +5 indeed. Thanks