Unanswered Question
Jun 29th, 2010

Hi All,

We are testing the RCC features of OCS with the integration of OCS,CUPS,CCM.

From the MOC user's are able to dial the extnsions from the contact list.

the problem we are facing here is even the calls are answered  which is initiated via MOC .but in the MOC status showing like :calling only".

When i checking the CUPS real time trace, there is no info message in send to OCS to from the CUPS.we couldn't some more info from the cti trace also.


I have this problem too.
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gpsriramdc Tue, 06/29/2010 - 18:30

Hi ,

We are using the  CUPS 7.0.0 Beta version for the POC.Unfortunately i can't upgrade to any other version from 7.0.0 still all upgrade paths are support from CUPS 7.1.

Kindly suggest what kind of troubleshooting we have to from the CUPS end.

More then that  how to ensure from the CUCM , it provide the call status update to the CUPS ?

htluo Tue, 06/29/2010 - 18:49

That doesn't sound right.

1) CUPS does not have any 7.1 version.  It has 7.0.x and 8.0.x.

2) You may upgrade your 7.0.x version to the latest 7.0.8 release.

If you want to look at traces, please set the trace leve to debug for SIP Proxy and enable all options.  Then in the logs, you want to look at the lines with word "ctigw".



gpsriramdc Wed, 06/30/2010 - 04:08


Thanks for the support.

it's the type error.  that is 7.0.1

I read through release notes , it's mentioned that upgrade path will support from the 7.0.1.

gpsriramdc Wed, 06/30/2010 - 11:34


We enabled the detail trace in the CUPS.

From the log i got the follwoing information.

06/30/2010 11:46:03.302 ESP|PID(14087) sip_dns.c(822) Type "A" query for ocs.dclab.com failed
06/30/2010 11:46:03.303 ESP|PID(14087) sip_sm.c(971) TCB_AGEOFF_TIMER: 40 seconds.
06/30/2010 11:46:03.303 ESP|PID(14087) mod_sip.c(249) AccessLog: INFO sip:[email protected];opaque=user:epid:Wv_rgHGJ41ymlLX42FlPVAAA;gruu SIP/2.0
06/30/2010 11:46:03.303 ESP|PID(14087) mod_sip_ua.c(894) send_scb_message():failed 404
06/30/2010 11:46:03.303 ESP|PID(14087) tpi_sip.c(4181) tpi_sip_failer():  Method:Code - INFO:404

I will attached the entire traces from the CUPS.

Here the scenario like From MOC RCC intiate the call.

Even the call is answerd the status of moc is showing as calling. After some time it says "unavailable".


htluo Wed, 06/30/2010 - 12:35

If you look at the CSTA messages in the log:

Here's the INFO message:

06/30/2010 11:31:46.807 ESP|PID(14104) sip_protocol.c(5727) Received 1057 bytes TCP packet from
INFO sip:[email protected]:5060;transport=TCP SIP/2.0

Would you know who is  And who is


htluo Wed, 06/30/2010 - 18:37

Here's the INFO message CUPS sent to OCS for the "EstablishedEvent":

06/30/2010 11:31:56.507 ESP|[Wed Jun 30 11:31:56 2010] PID(14105) mod_sip_ua.c(879) send_scb_message():
INFO sip:[email protected];opaque=user:epid:Wv_rgHGJ41ymlLX42FlPVAAA;gruu SIP/2.0
Via: SIP/2.0/UDP;branch=z9hG4bK-99e9f3ec
From: [email protected]>;tag=1881b32d-2539dd11
To: "manu m"[email protected]>;tag=da2ecf095d;epid=3f876087f7
Call-ID: 7fa19c806aec4a4eb904768ef134d1e9
Max-Forwards: 70
User-Agent: Cisco-Systems-UA\6.0
CSeq: 119 INFO
Content-Type: application/csta+xml
Content-Disposition: signal;handling=required
Route: ocs.dclab.com:49655;transport=tcp;opaque=state:T;lr>;tag=865917D8AC88FED85BE784830C9B3297
Content-Length: 1129

<?xml version="1.0"?>
<EstablishedEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3">

Didn't OCS receive this?




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