unable to login CAD

Unanswered Question
Jun 29th, 2010

In a cluster of 1 call manager publisher and 1 call manager subscriber the publisher goes down. During this downtime the call center agents are unable to login to CAD. What can be the possible reason behind it and how to overcome such situation.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Walter Solano Tue, 06/29/2010 - 12:12


Do you have both server under the CUCM cofiguration in UCCX??


Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist

Aaron Harrison Tue, 06/29/2010 - 12:24


This is quite a common error - by default the CCM you specify when you set up the cluster is added as the AXL server, and it doesn't prompt you for a secondary.

Go into appadmin, then System/Unifed CM Configuration.

- On that page, ensure that there is at least two AXL servers selected (also in CCMServiceability - http://callmanagerip/ccmservice - that you have activated the AXL service on the servers you select)

- Also ensure that the CM telephony subsystem and RMCM  subsystem have at least two servers. Again, in CCMServicebility ensure that the CTIManager service is activated on both the servers you select here.



Please rate helpful posts...

SJ SJ Thu, 07/01/2010 - 12:47

I m using ipccx 6.X version I dont find any option for secondary provider or something like that. Attached snapshot of CRS.

Please suggest !

Aaron Harrison Thu, 07/01/2010 - 13:05


Yes, 6.x is an oddity... it works a bit different as it's built for CM4.3 so no AXL, just DCD.

Firstly - the JTAPI and RM screens you grabbed should have two CCMs listed, seperated by commas. As pointed out earlier, both those servers MUST run the CTIManager service.

Secondly - on the LDAP page, you do the same thing - specify the two CCMs, listed seperated by commas. Both will already run DCD.

I think the screen you grabbed for LDAP was System/LDAP? There was also in older versions another place to enter the info under 'Tools'/'User Management'. Do the same thing there is there is a similar field.



Please rate helpful posts...

SJ SJ Wed, 07/07/2010 - 12:59

Can someone tell me the exact steps that i need to follow to add the ip of second CCM ver 4.3 in IPCCX ver  6.x , keeping in view

that the server is in production.


SJ SJ Thu, 07/08/2010 - 05:34

yep aaron i found,  i found 2 more places where ldap ip need to be added , i've attached those. Please check and confirm.

I actually want to make sure that we only have to add a comma and then the ip of subscriber everywhere,  also please let me know

that on secondary CRS server do i have to do the same changes or not.

Thanx for your help Aaron.


Aaron Harrison Thu, 07/08/2010 - 06:43


You don't need to go into the Serviceability tool to do this; all the places you need to change are in AppAdmin.

Were you able to find those settings I referenced in AppAdmin?


SJ SJ Thu, 07/08/2010 - 21:43

Yes i found those settings in appadmin.



This Discussion