I have a customer that wants to eavesdrop calls between their employees and customer for training purpose (for a week). They would have 2 coaches and 5-6 phones (trainees) which should be monitored.
Is there any possible way to do it, without IPCC CDA and CDS applications?
They have call manager 6.1.2 and there is silent monitor feature (and monitoring CSS on line) but I'm not sure how exactly it works? does it need some third party software or what?
I would appreciate any help, or other ideas how to solve this issue.