- Silver, 250 points or more
Is it good practice to have different users set up for each different CTI RP?
A UCCX system is used by two or more different groups - Sales, Accounts, IT each with their own scripts and CT RP`s for access numbers. Would it be best to create an application user for each "call centre" to separate the different groups and assicate the differnt CTI RP`s and ports to each user or just use a single user and associate all the CTI RP`s and Ports to the one user and separate the scripts in UCCX?
The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).
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