Application Users

Answered Question
Jun 30th, 2010
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Is it good practice to have different users set up for each different CTI RP?


A UCCX system is used by two or more different groups - Sales, Accounts, IT each with their own scripts and CT RP`s for access numbers. Would it be best to create an application user for each "call centre" to separate the different groups and assicate the differnt CTI RP`s and ports to each user or just use a single user and associate all the CTI RP`s and Ports to the one user and separate the scripts in UCCX?


thanks

Correct Answer by Aaron Harrison about 6 years 11 months ago

Hi


The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).


Regards


Aaron


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https://supportforums.cisco.com/docs/DOC-6212

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Correct Answer
Aaron Harrison Wed, 06/30/2010 - 03:21
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Hi


The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).


Regards


Aaron


Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212

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