06-30-2010 02:02 AM - edited 03-14-2019 05:58 AM
Is it good practice to have different users set up for each different CTI RP?
A UCCX system is used by two or more different groups - Sales, Accounts, IT each with their own scripts and CT RP`s for access numbers. Would it be best to create an application user for each "call centre" to separate the different groups and assicate the differnt CTI RP`s and ports to each user or just use a single user and associate all the CTI RP`s and Ports to the one user and separate the scripts in UCCX?
thanks
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06-30-2010 03:21 AM
Hi
The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).
Regards
Aaron
Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212
06-30-2010 03:21 AM
Hi
The bottom line is that you can't do this with UCCX - there is a single RM JTAPI user, and a single JTAPI user (per server in the cluster).
Regards
Aaron
Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...
https://supportforums.cisco.com/docs/DOC-6212
06-30-2010 05:03 AM
thanks
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