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Transfer softkey greyed out

jcarter
Level 4
Level 4

‎06-30-2010 08:31 AM - edited ‎03-21-2019 02:44 AM

The UC540 is setup in PBX mode but the FXO lines are directed to the CO lines.  Each phone has the CO lines as buttons.  When someone picks up a call, the transfer softkey is greyed out.  The transfer to vm key works fine.  Is there any way to make this work?

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3 Replies 3

jcarter
Level 4
Level 4

‎11-18-2010 09:16 AM

This problem is still not resolved.

Here is some more information.  When you make an outgoing call, the transfer key is an available option.

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greenturtlesteak
Level 3
Level 3
In response to jcarter

‎11-18-2010 12:23 PM

Are your CO line dn's configured as dual-line?

Have you also verified the ephone-templates are correctly configured?

If so, you might want to open a case with TAC.

Cole

0 Helpful

jcarter
Level 4
Level 4
In response to greenturtlesteak

‎11-18-2010 02:02 PM

It ended up being a problem with the dn's.

The incorrect line was:

trunk A0

For it to work, it should be:

trunk A0 monitor-port 0/1/0

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