I'm having a problem with the SW-VMS16 software that comes with the PVC2300 Camera, I have loaded it a pc with Windows XP with no problem. It works great can see all 5 Camers. But when I installed it on a laptop who runs Windows Vista, and try to open the main console I get an error message:
Can't properly load database template. Please re-install the system to solve the problem.
On the laptop disable the windows firewall. Also found in another cisco forum that needs to go logon as a Administrator, go to 'msconfig' and disable UAC.
I uninstall the software, disable the UAC, reboot the laptop. After that re-install the software and check that UAC is still turned off.
Then try again to access the monitoring software and still continuos display "Can't properly load database template. Please re-install the system".
I double check on the 'msconfig' that UAC keep continuos disable.
The only way that user can see the cameras is using web browser. Please help, I made several tests with no good results.
p.s. The windows user on the laptop has administrative privileges since the beginning.