Let's say I have an IPCC Enterprise set up using a call manager cluster, a progger server (has peripheral gateway, router, and logger), an HDS server, an IP-IVR, and a CAD server. Its up and running. Now let's say I have another call manager cluster and I'd like to have users on that cluster become call center agents connected to ICM in the IPCC Enterprise environment. Is this even possible? Can it done by the use of another peripheral gateway server used to connect the 2nd call manager cluster to the rogger and IP-IVR? Any feedback appreciated.
I have this problem too.