Unity 7 Subscriber issue

jms112080 · ‎06-30-2010

I deleted a Unity subscriber yesterday, and tried to re-add the same person today and for some reason the account never shows up as an exchange user. It seems like Unity still has that account stored somewhere as a subscriber. If I delete the mailbox for that account, I see an error message in the application log on the Unity server saying there is an issue with that subscriber. I've tried recreating the mailbox and it didnt change anything. Any ideas?

David Hailey · ‎06-30-2010

1) What version of Exchange are you running?

2) Unified Messaging or voice mail only configuration?

3) Did you simply delete the Subscriber account from the Web SA? This only deletes the SQL data for the user. It doesn't delete the AD user or Exchange mailbox.

4) You can use the Data Link Explorer (CUDLE) tool on Unity Tools Depot to browse and run a query on the Subscriber table to see if the Subscriber is still referenced there.

Hailey