Hello All,

I am a team mate of Shaijal (who posted this query) and would like to add some more points to this.

Since the following services are not running, we suspect this could be the reason why when we 'Test Config' for CUCM and CUPS in the mobility adapter configuration we get the error saying

1. CTI username and password may be wrong.

2. Web Service information is not correct.

We are not able to see any users in the End users menu in the Admin portal of CUMA even when LDAP integration was fine.

These are the services that are is halt state

1-SNMP Master Agent[STOPPED]  Component is not running
2-CUMA Managed Server[STOPPED]  Service Not Activated
3-Cisco AXL Web Service[STOPPED]  Service Not Activated
4-Cisco DirSync[STOPPED]  Service Not Activated
5-Cisco Serviceability Reporter[STOPPED]  Service Not Activated

However when we check the Cisco Managed server service in the admin portal of CUMA it says it is started and we are able to successfully test the configuration of LDAP only CUCM and CUPS fails.

Please guide us with this.

Abraham

Since you need a full-blown configuration assistance instead of a specific question, I would recommend you open a TAC case.

Cisco TAC engineers can walk you through the configuration.

Thanks!

Michael

http://htluo.blogspot.com

I assume the Proxy Host Name should resolve to the internal IP of the ASA? Is this correct?

The Proxy Hostname needs to resolve to the outside ASA interface.

Even for internal DNS queries?

Yes.  This is because even if your clients (anything but Blackberry which connects in through the BES) are on the Wireless LAN, then need to be able to go outside hit the outside ASA interface and come back into the network.  This has to do with security and the certificates needed for a connection into CUMA.  Please see documentation which goes over the proxy hostname also being the world-routable IP Address.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuma/7_1/XML/new_installs/cuma71_new_install_config_chapter1.html#task_CUM_5138143316303432793