CRA Customer Response Application

Unanswered Question
Jul 1st, 2010
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Hi guys, please to write you.

I'm using a CRA application which reports all the incoming and outgoing calls from our customer care IVR.

Since years, an operator has created every day four kind of reports.

I would like to schedule these reports receiving it by e-mail to a specified mailing list or to specified folders.

The software release is 3.5 (3.1)

I'm trying to schedule reports but I can only select: Daily, Weekly, etc but I need to specify am interval: since 8.00am to 8.00pm

There is a way to specify this interval, a new software release ?

Many thanks


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