CRA Customer Response Application

Unanswered Question
Jul 1st, 2010
User Badges:

Hi guys, please to write you.

I'm using a CRA application which reports all the incoming and outgoing calls from our customer care IVR.

Since years, an operator has created every day four kind of reports.

I would like to schedule these reports receiving it by e-mail to a specified mailing list or to specified folders.

The software release is 3.5 (3.1)


I'm trying to schedule reports but I can only select: Daily, Weekly, etc but I need to specify am interval: since 8.00am to 8.00pm


There is a way to specify this interval, a new software release ?

Many thanks

Davide

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion