Catalyst 6506 crash!!!

Answered Question
Jul 1st, 2010

Hi guys,

Can you help me understand this carsh info?

show version show this line:

System returned to ROM by s/w reset at 00:09:09 UTC Sat Jan 1 2000 (SP by watchdog NMI at PC 0xBFC262B0, address 0x0)

Partial CrashInfo:

Writing crashinfo to bootflash:crashinfo_20100625-13480460).
43w0d: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP

%Software-forced reload


Breakpoint exception, CPU signal 23, PC = 0x41C1BC4C


-Traceback= 41C1BC4C 41C19B98 41709970 4170AD2C 41967170 419672C8 41C0E66C
$0 : 00000000, AT : 42DB0000, v0 : 44740000, v1 : 43300000
a0 : 46E6F29C, a1 : 00008100, a2 : 00000000, a3 : 42B00000
t0 : 41C0E758, t1 : 34008101, t2 : 41C0E780, t3 : FFFF00FF
t4 : 41C0E758, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 42D70000, s2 : 00000000, s3 : 42D40000
s4 : 42D40000, s5 : 42D40000, s6 : 42860000, s7 : 42860000
t8 : 5001025C, t9 : 00000008, k0 : 00000000, k1 : 00000000
gp : 42DB7450, sp : 50010340, s8 : 42860000, ra : 41C19B98
EPC  : 41C1BC4C, ErrorEPC : 050436F9, SREG     : 34008103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x42AB5B30
Cause 00000824 (Code 0x9): Breakpoint exception


========= Start of Crashinfo Collection (14:48:04 WEST Fri Jun 25 2010) ========
For image:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Tue 03-Mar-09 23:43 by kellythw
...

How can i debug this file?

Regards,

NC

I have this problem too.
0 votes
Correct Answer by Ganesh Hariharan about 6 years 5 months ago

Hi guys,

Can you help me understand this carsh info?

show version show this line:

System returned to ROM by s/w reset at 00:09:09 UTC Sat Jan 1 2000 (SP by watchdog NMI at PC 0xBFC262B0, address 0x0)

Partial CrashInfo:

Writing crashinfo to bootflash:crashinfo_20100625-13480460).
43w0d: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP

%Software-forced reload


Breakpoint exception, CPU signal 23, PC = 0x41C1BC4C


-Traceback= 41C1BC4C 41C19B98 41709970 4170AD2C 41967170 419672C8 41C0E66C
$0 : 00000000, AT : 42DB0000, v0 : 44740000, v1 : 43300000
a0 : 46E6F29C, a1 : 00008100, a2 : 00000000, a3 : 42B00000
t0 : 41C0E758, t1 : 34008101, t2 : 41C0E780, t3 : FFFF00FF
t4 : 41C0E758, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 42D70000, s2 : 00000000, s3 : 42D40000
s4 : 42D40000, s5 : 42D40000, s6 : 42860000, s7 : 42860000
t8 : 5001025C, t9 : 00000008, k0 : 00000000, k1 : 00000000
gp : 42DB7450, sp : 50010340, s8 : 42860000, ra : 41C19B98
EPC  : 41C1BC4C, ErrorEPC : 050436F9, SREG     : 34008103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x42AB5B30
Cause 00000824 (Code 0x9): Breakpoint exception


========= Start of Crashinfo Collection (14:48:04 WEST Fri Jun 25 2010) ========
For image:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Tue 03-Mar-09 23:43 by kellythw
...

How can i debug this file?

Regards,

NC

Hi NC,

Check out the below bug details for the above logs

CSCsk70087 Bug Details


Sup720 TLB exception created by fill_earl_vlan_stats_hdr

The RP crashinfo reports the following:
%C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP
%Software-forced reload

Breakpoint exception, CPU signal 23, PC = 0x41CDA8E4

Since the crash is triggered by the SP, the crashinfo in sup-bootflash logged the following:
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8

TLB (store) exception, CPU signal 10, PC = 0x40362F24


This problem is seen at a customer site.
Hw and Sw version info as follows:
WS-SUP720-3B running 12.2(18)SXF2

Trigger for crash: Unknown
Workaround: None

Fixed in version for the above bug :-

12.2(33)SRC
12.2(32.8.11)SX125
12.2(18.11.5)SXF
12.2(18)SXF12
12.2(32.8.11)SR106
12.2(33.2.9)SRB
12.2(33)SXH1
12.2(18)ZYA
12.2(33)SRB3
12.2(32.8.99a)SR133
12.2(32.8.11)XJC153.1
12.2(32.8.1)YCA172.24
12.2(32.8.1)YCA206.18                                                          

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
Ganesh Hariharan Thu, 07/01/2010 - 04:20

Hi guys,

Can you help me understand this carsh info?

show version show this line:

System returned to ROM by s/w reset at 00:09:09 UTC Sat Jan 1 2000 (SP by watchdog NMI at PC 0xBFC262B0, address 0x0)

Partial CrashInfo:

Writing crashinfo to bootflash:crashinfo_20100625-13480460).
43w0d: %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP

%Software-forced reload


Breakpoint exception, CPU signal 23, PC = 0x41C1BC4C


-Traceback= 41C1BC4C 41C19B98 41709970 4170AD2C 41967170 419672C8 41C0E66C
$0 : 00000000, AT : 42DB0000, v0 : 44740000, v1 : 43300000
a0 : 46E6F29C, a1 : 00008100, a2 : 00000000, a3 : 42B00000
t0 : 41C0E758, t1 : 34008101, t2 : 41C0E780, t3 : FFFF00FF
t4 : 41C0E758, t5 : 00000000, t6 : 00000000, t7 : 00000000
s0 : 00000000, s1 : 42D70000, s2 : 00000000, s3 : 42D40000
s4 : 42D40000, s5 : 42D40000, s6 : 42860000, s7 : 42860000
t8 : 5001025C, t9 : 00000008, k0 : 00000000, k1 : 00000000
gp : 42DB7450, sp : 50010340, s8 : 42860000, ra : 41C19B98
EPC  : 41C1BC4C, ErrorEPC : 050436F9, SREG     : 34008103
MDLO : 00000000, MDHI     : 00000000, BadVaddr : 00000000
DATA_START : 0x42AB5B30
Cause 00000824 (Code 0x9): Breakpoint exception


========= Start of Crashinfo Collection (14:48:04 WEST Fri Jun 25 2010) ========
For image:
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICES_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Compiled Tue 03-Mar-09 23:43 by kellythw
...

How can i debug this file?

Regards,

NC

Hi NC,

Check out the below bug details for the above logs

CSCsk70087 Bug Details


Sup720 TLB exception created by fill_earl_vlan_stats_hdr

The RP crashinfo reports the following:
%C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP
%Software-forced reload

Breakpoint exception, CPU signal 23, PC = 0x41CDA8E4

Since the crash is triggered by the SP, the crashinfo in sup-bootflash logged the following:
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8
%ALIGN-1-FATAL: Illegal access to a low address
addr=0x0, pc=0x40362F24, ra=0x40363000, sp=0x43A179F8

TLB (store) exception, CPU signal 10, PC = 0x40362F24


This problem is seen at a customer site.
Hw and Sw version info as follows:
WS-SUP720-3B running 12.2(18)SXF2

Trigger for crash: Unknown
Workaround: None

Fixed in version for the above bug :-

12.2(33)SRC
12.2(32.8.11)SX125
12.2(18.11.5)SXF
12.2(18)SXF12
12.2(32.8.11)SR106
12.2(33.2.9)SRB
12.2(33)SXH1
12.2(18)ZYA
12.2(33)SRB3
12.2(32.8.99a)SR133
12.2(32.8.11)XJC153.1
12.2(32.8.1)YCA172.24
12.2(32.8.1)YCA206.18                                                          

Hope to Help !!

Ganesh.H

Remember to rate the helpful post

Actions

This Discussion