Quality Manager with Contact Center Enterprise (not Express)?

Answered Question
Jul 1st, 2010

Is Quality Manager (part of the Workforce Optimization package) supported with Contact Center Enterprise?  The documentation focuses on Express only.

Thanks,

Tom

I have this problem too.
0 votes
Correct Answer by Anthony Holloway about 6 years 5 months ago

You buy QM Enterprise direct from Calabrio, and QM Express from Cisco.

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