07-01-2010 07:02 AM - edited 03-21-2019 02:44 AM
When using the UC520 inside the LAN voicemail works correctly. When trying to use outside such as to leave a message, it seems the voicemail picks up, but you cannot hear anything, the it disconnects.This is over a SIP trunk.
Anyone else had this? UC520 is running 8.0.2.
Thanks
07-01-2010 08:08 AM
Do you have:
voice service voip
allow-connections sip to sip
What codec is the SIP trunk using?
Brandon
07-01-2010 08:28 AM
Yes i have those.
Codec is G7.11.
07-01-2010 08:38 AM
Try the following one at a time to see if either solves your problem.
voice service voip
no supplementary-service sip moved-temporarily
voice service voip
no supplementary-service sip refer
Hope this helps.
Brandon
07-01-2010 09:26 AM
Thanks, but I already have that config in place.
Any other ideas?
07-01-2010 10:12 AM
Does "debug voip dialpeer" show the call coming in to the UC500 and hitting the proper dial peer? Could also run "debug ccsip messages" to see what the SIP messages say.
Brandon
07-04-2010 12:25 AM
Hi Dan,
Any other ideas?
Might be a silly questions, but do you have transcoding enabled? You shouldn't need it if you are using the same Codec, but you need to be absolutely sure that the ITSP is indeed using the same Codec.
Also do you have the Codec type stipulated on the CUE dial-peer?
Was this system designed via CLI or CCA 2.2.4?
Also last but not least, have you checked your access list and made sure that the flow of traffic between the system and the ITSP is allowed?
Cheers,
David.
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