Call Pickup from Hunt Pilot

Unanswered Question
Jul 1st, 2010
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Hi Everybody



I have the folowing problem:


When a caller dial a office number and select de option 2 from de AA, this option routes the call to a hunt pilot that have 6 extentions associated, if any user try to pick the call the phone display "no calls no pickup" but if the caller form the AA dial any of the 6 extentions an other user try to pick up, the process was complete succesfully



Thank for your help

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Rob Huffman Thu, 07/01/2010 - 07:31
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Hi Juan,




This setup does not work without the "workaround" shown below. Once you apply this you should be good to go


**Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)


This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.


From this doc;


http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191



1.- Enter


CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.


2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.



CSCsb42763


Call Pickup fails on Hunt List


Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.


Workaround:

Use multiple shared lines & CFNA between each shared line.




Related Bugs



Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.


Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None





Cheers!

Rob

juankcs85 Thu, 07/01/2010 - 07:37
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Hi


Thanks for your help but i have call manager 7.1, the workaround is the same?

Rob Huffman Thu, 07/01/2010 - 08:04
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Hi Juan,


Yes, this work-around applies to CUCM 7.1 versions

as well Give it a try.



Cheers!

Rob

juankcs85 Thu, 07/01/2010 - 08:13
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Hi Rob


Thanks, i'm going to try and post........

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