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Call Recording with Proxy Phone

phamvinhdat
Level 3
Level 3

‎07-01-2010 02:01 PM - edited ‎03-20-2019 05:56 AM

We are having an issue with recording on Proxy phone with remote users. Is there any recording solution available that support proxy phone connection? Is anyone having any recording solution that is worked well with proxy phone.

Thanks.

Dat Pham

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2 Replies 2

htluo
Level 9
Level 9

‎07-01-2010 04:29 PM

What's your current recording system?

Proxy phone sends audio stream to phone proxy and phone proxy redirect them to the inside network.  Since the sender's IP address was translated, you cannot use a recording system that is device-based.  You need to use a recording system that is VLAN-based.

Michael

http://htluo.blogspot.com

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phamvinhdat
Level 3
Level 3
In response to htluo

‎07-02-2010 06:24 AM

Michael,

Recording systems is Active Object aWare. Do you know any recording solution with VLAN-based.

Thanks.

Dat Pham

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