CUCIMOC Tab Not Showing up in OCS2007R2

djackson5854 · ‎07-01-2010

Versions: CUCIMOC version 8

OCS2007R2

I'm at a loss here. I've tried most everything and still can't not get a tab to show up in OCS2007R2. I've hacked around with the registry a bit here and there but no such luck. CUCIMOC works just fine if you start it but when you start OCS there is never a cucimoc tab at the bottom. I've tried to manually add the tab.xml file, change security settings for OCS in the registry, etc. No luck. I have a feeling that this may be a group policy issue but was wondering if anyone wants to point me in the right direction or give me some more troubleshooting steps?

Thanks,

Jason

htluo · ‎07-01-2010

Open regedit and navigate to this registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator

Verify that the key named TabURL exists.
- If the Entry does not exist in HKEY_LOCAL_MACHINE try to locate the registry key here,
  - HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator

Verify the key contains the following value,
- =“file:/C:\\Documents and Settings\\All Users\\Cisco Systems/CUCIMOC/config/tab/cisco-moc-tab-config.xml”
If the key contains a different value then it's most likely the User has already had a MOC Tab setup on this machine.
The CUCIMOC installer will not overwrite this value.
The file named in the key needs to be edited to include the CUCIMOC Tab location as detailed in the CUCIMOC Installation Guide

See: http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/integrat/guide/plan.html#wp1053296

Michael

http://htluo.blogspot.com

djackson5854 · ‎07-02-2010

Thanks I looked around and yes, the TabUrl value points to a default xml file that I'm assuming is getting forced with group policy. I will try to add the tab manually again using the directions in the install guide.

Does anyone have an example of the cisco-moc-tab-config.xml file I can take a look at? The installs I'm doing with version 8 do not produce that file.

Thanks,

Jason