One of our customer using webview for call reports on ICM7 want to see as many days we can in Call Type Daily Report.
At this time we have 50days.
I can't find in ICM/webview documentation if this is a software limitation or if we can increase it.
Does someone knows if we can increase this value ?
Juste an other question about the file, we have a lot of space available on this server with actual HDD.
To be sure and don't erase anything i create an other file on the same HDD and now we have more datas.
OK, that's good.
The customer need a lot of call history so we want to assign more space for logs but i'm not sure i can change the value of the data file just like that.
I just want to be sure that this modification won't erase previous datas ?
Do you mean the transaction log? Do you want to expand it? That's not a problem. Do it after close of business though.
It's nothing to do with WebView, but everything to do with the HDS.
On your HDS, run ICMDBA and select the _hds database. Examine "Space Used Summary". Look at the Call_Type_Half_Hour table. How many days retention do you see?
Use SQL Enterprise Manager and check the properties of the database. Is it at 80% or more? If so, the HDS is purging data. If you have more space on your drives, add another data file to the database so it drops to 50% or so space used.
If you don't have any more space, add another pair of drives and add the data file.
If neither is possible, adjust the retention days on tables you don't wish to keep for as long as your call type tables to try to control what the HDS purges and what it keeps.