Calling a phone do not get the voicemail, but only the other phones in the line group?

Unanswered Question
Jul 2nd, 2010

Hi,


Cisco Call Manager 7.x

Cisco Unity 4.2(1).


I have the following setup in my scenario:


1 voicemail account registeret with the number: 5400

The Alternative Extensions:
5411
5422
5433
5429
9999
5476


------------------------------------------------------------------------


Linegroup:

Line Group Name:             LGJobkonpagniet
RNA Reversion Timeout:    17
Current Line Group Members: 5433
    5411
    5422
    5429
    5476
    9999


------------------------------------------------------------------------


Directory number:                      5411
Line Group:                               LGJobkompagniet
Call Pickup Group:                     jobkompagniet1 in InternPT


------------------------------------------------------------------------


Call Pickup Group:

Call Pickup Group Name:            jobkompagniet1
Call Pickup Group Number:         6640125
Selected Call Pickup Groups:      6640125/InternPT


------------------------------------------------------------------------


Hunt List:

Name:                                                                 HLJobkompagniet
Description:                                                         HLJobkompagniet
Cisco Unified Communication Manager Group:        Silkeborg-CCG CAllmgr2-callmgr1
Hunt List Memeber                                               Information
Selected Groups:                                                  LGJobkompagniet


------------------------------------------------------------------------


Hunt Pilot:

Hunt Pilot:                  6610022
Description:                Hunt Pilot til Jobkonpagniet
Hunt List:                   HLJobkompagniet
Call Pickup Group:      jobkompagniet1 in InternPT


------------------------------------------------------------------------



I have a phone number 5444 that do not go onto the voicemail on the 5400 number, when the department closes down at 03:00, but the 5444 phone number just calls 8 times, before it is tranfered to another phone in the line group, and when none of the phones answer the call, it just hangs up.


It should get the voicemail at the 5400 number.


What have I missed in the above setup?


Kind regards,

Carl-Marius

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Carl-Marius.Steensen Fri, 07/02/2010 - 02:25

The schedule for the Jobkompagniet are:
Open:

8:00-15:00, Mon, Tue, Wed, Thu.
8:00-14:30, Fri


Kind regards,

Carl-Marius

Carl-Marius.Steensen Tue, 07/06/2010 - 05:30

Hi,


I found the solution .


I only need to change the directory number and the number it refered to, if the number is not answered (Forward No Answer Internal, Forward No Answer External).


When I changes this to 5400, I got the voicemail at the 5400 phone number .


Kind regards,

Carl-Marius

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