syslog automated action is not working

KAROLY KOHEGYI · ‎07-02-2010

Hi,

I set the automated actions for EIGRP NBRCHANGE message ( DUAL-5-NBRCHANGE )

I would like to get email notifications from CW but it is not working. I've checked that syslog messages arrived to CW.

Other e-mail funtions ar working like DFM and RME job email notifications.

how can i troubleshoot what happened?

Regards,

Joe Clarke · ‎07-05-2010

What version of RME are you using? Make sure the message shows up in the RME syslog Standard Report. If the message isn't making it to the database, then it will definitely not trigger an automated action. Check your SMTP settings under Common Services > Server > Admin > System Preferences, and use a sniffer to capture tcp/25 traffic when one of these messages arrives to see if the SMTP server is accepting the email message.