Deskphone disabled on CUPC release 8.x
We have a CUPS release 8 that runs fine on CUPC release 7.x. Yesterday we upgraded the CUPC client to 8.x and now the deskphone feature is greyed out. Chat and all other features are working except the deskphone.
When we test this with CUPC 7 it works at the same time with the same user accounts. Please assist on this.
When I check the Server health the notification is " failed to connect to ccmcip authentication server"
Is this related to the Deskphone ?
Is there any additional configuration that needs to be done on CUPS for CUPC 8.x other than what was done for CUPC 7.x
Per the log, your certificate on CUCM was expired. You should regenerate the Tomcat cert.
1) Log into CUCM OS Administration page
2) Security > Certificate Management. Click "Find" to list all certs.
3) Click on "tomcat.pem"
4) Click on "Regenerate"
5) On command line, type "utils service restart Cisco Tomcat"