CUCIMOC

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Jul 2nd, 2010
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Hi,

I am using CUCIMOC in CUCM 7 and windows 7. everything is working except when I call from CUCIMOC in softphone mode, there is no audio. I've already setup audio and video in MOC for CUCIMOC. any suggestion would be very appreciated.

thanks

Alex

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htluo Fri, 07/02/2010 - 14:35
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The only way to troubleshoot audio issue is to do packet capture from both sides.


So we can see if audio (RTP) packets are being sent or received.


Michael

http://htluo.blogspot.com

alex goshtaei Fri, 07/02/2010 - 16:59
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thanks for your reply,

the problem has been resolved. MTP was required for Cisco framework phone. as soon as I checked MTP, it started working.

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