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CUCIMOC

alex goshtaei
Level 1
Level 1

‎07-02-2010 12:11 PM - edited ‎03-15-2019 11:32 PM

Hi,

I am using CUCIMOC in CUCM 7 and windows 7. everything is working except when I call from CUCIMOC in softphone mode, there is no audio. I've already setup audio and video in MOC for CUCIMOC. any suggestion would be very appreciated.

thanks

Alex

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htluo
Level 9
Level 9

‎07-02-2010 02:35 PM

The only way to troubleshoot audio issue is to do packet capture from both sides.

So we can see if audio (RTP) packets are being sent or received.

Michael

http://htluo.blogspot.com

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alex goshtaei
Level 1
Level 1
In response to htluo

‎07-02-2010 04:59 PM

thanks for your reply,

the problem has been resolved. MTP was required for Cisco framework phone. as soon as I checked MTP, it started working.

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