I've added some custom action buttons to the agent desktop interface to launch external scripts. The buttons show up on most of the agent desktop clients, but there are a small number that won't update to show the extra buttons. On top of that, every new desktop agent I install is also missing the buttons.
Has anyone else run into something similar?
Any help would be appreciated.
That can be done under the Personnel configuration and if you have UCCX 7 you should go first to site A and after that go the personnel config.
Please rate this post if was helpful
CCVP, Cisco UCCX Specialist
Cisco IP Communications Express Specialist
Did you do this in the "default" workflow or a custom workflow? If the latter, have you assiged the workflow to the new agent?
Did you make the buttons visible?