we are developing a VXML application invoked from IVR VMXL interpreter. Our problem occurs when we want to use # key. The poblem is when wue press this key the VXML interpreter ignore this. If we associate the same action to the * key it works fine. The problem is related to # key.
Is this key reserved from IVR VXML interpreter?
Has anyboby experienced this issue?
My CCX/IVR version is 7.01 SR5.
Could anybody help me?
In the VXML standard, the # key (pound in the US, hash in the rest of the world) is defined as the termination character (termchar) for DTMF entry. If you are asking callers to enter (say) an account number which has between 5 and 8 digits, you need to know when they have finished. The normal thing to do is to allow them to enter # to say that they have finished.
I strongly suggest you don't use this key for another purpose.
But if you do need to, you must tell the VXML browser that the key does not have the usual role. The syntax is defined by the VXML standard. You can set the termchar to empty as follows;