IP Phone hang reset (after Extension mobility login)

Unanswered Question
Jul 4th, 2010
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i have encounter the mentioned issue a on several occasion. after entering the user id and password/pin in extension mobility, the phone resets. upon starting up, the phone screen phone would hang on the "registering" page. after a manual restart (remove network cable n connect back), the phone would boot up normally and with the user id/xtn (logon and displayed).

anyone has any idea?

phone - 7961

ccm - 5.1(3)

i am suspecting a bug, but i dont have a CCO to access necessary resources.

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