Call Recording issue on UCCX7.0

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Jul 5th, 2010
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Hi all,


I am using a UCCX 7.0. I am recording a file on Cisco supervisory Dekstop. Files are saving properly. But I am unable to hear the voice of recorded file. What will be the actual format to play and listen the saved record file. Also when we made a new work flow than how to add an agent in that new work flow.


Regards

Ali Raza

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htluo Mon, 07/05/2010 - 07:51
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How big are the files?  Are they 24 bytes or larger than 24 bytes?


What kind of monitoring are you using?  Desktop Monitoring or Server-based Monitoring?


Thanks!

Michael

waqas0612147 Mon, 07/05/2010 - 10:56
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Files are larger than 24 byte and using the Dekstop monitoring


Thanks

Ali Raza

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