This is a brief summary of what I am trying to achieve:
- Call enters the script and calls a subflow to lookup the customer details based on calling number
- Subflow returns customer details, including the customer RecordID
- Call is directed to Agent where the data is displayed as a Enterprise variable on the desktop
- Agent integrated browser launches a web page using the RecordID as a parameter.
Everything works up to step-4. I am using the Desktop Workflow Administrator to launch the web page using the HTTP Action Setup. The web page being called needs to be in the following format:
All the parameters in this call are fixed up to '&recid=1234', where this value needs to be substituted for the Customer Record ID. Retrieving that is very straight forward. The problem is that the HTTP Action step (GET) does not allow you to use a '/' or a '='. This causes a big problem when you need to insert a subdirectory in your link, or indeed use a '=' as above.
Does anyone have any recommendations on how to get around this or recommend an alternative method of achieving the same result?