I am new to IPCC and am covering for someone today so this could be an easy one.....
I have had a report that 1 user is having an issue where after the wrapup time of 1 minute finishes he is not automatically going back into a ready state - he has to manually select ready everytime. It is happening on every call & only to him.
I have gone through his settings & everything looks the same as his other colleagues - can someone guide me to what i should be looking for?
CTIOS Version 7.25