07-05-2010 10:14 AM - edited 03-06-2019 11:54 AM
Hi,
Last Sunday, i have the Cisco 6509 in version 8.6(4) that rebooted without reason. And i saw there is crashfile generated for that reboot. I tried to search for software or hardware failure but could not see anything.
Can you help me please?
I attached the show tech and the crashfile of the equipment.
Thank you,
Kind regards,
Vinh
Solved! Go to Solution.
07-08-2010 08:19 PM
Error Msg:
PID = 43 SptBpduTx
Bus Error Exception (data) occurred
A data bus error occurs when a data load or store instruction results in either a parity error or memory access timeout. If the CPU attempts to access a memory location where no hardware is present, the system controller will force a data bus error exception to the CPU. Data bus error exceptions can be caused by a software bug or hardware problems.
Since you are already on 8.6(4)-latest CATOS code for SUP2, you either upgrade it to Native IOS or replace the supervisor (recommended if there has been multiple crash due to same reason).
For more details you might want to open a case with Cisco TAC.
Let me know if this helps
07-08-2010 08:19 PM
Error Msg:
PID = 43 SptBpduTx
Bus Error Exception (data) occurred
A data bus error occurs when a data load or store instruction results in either a parity error or memory access timeout. If the CPU attempts to access a memory location where no hardware is present, the system controller will force a data bus error exception to the CPU. Data bus error exceptions can be caused by a software bug or hardware problems.
Since you are already on 8.6(4)-latest CATOS code for SUP2, you either upgrade it to Native IOS or replace the supervisor (recommended if there has been multiple crash due to same reason).
For more details you might want to open a case with Cisco TAC.
Let me know if this helps
07-09-2010 08:16 AM
Hi Viral,
Many thanks for your response. We'll put the chassis in observation and if it comes back, we'll replace the supervisor module.
Kind regards,
Vinh
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