07-05-2010 10:10 PM - edited 03-15-2019 11:33 PM
in the mean time of rebooting publisher only, agents from call center was unable to login on Agent Desktop, hard phone was working fine
Extension Mobility User ID got clear from Phones
UAN/PRI number of call center got busy
after reboot all the things was normal as before
07-06-2010 04:26 AM
in the mean time of rebooting publisher only, agents from call center was unable to login on Agent Desktop
You likely do not have a second AXL server configured on the CCX server. There can be up to two UCM AXL provider servers (publisher must be first). You can add this from the /appadmin interface on CCX under the System menu. If you do not see the option for another server to add, it is not running the necessary services. Check the install guide to confirm that you have started the right services on the UCM node.
Extension Mobility User ID got clear from Phones
This statement does not make sense; please rephrase.
UAN/PRI number of call center got busy
You will need to look at your PSTN gateway configuration. What protocol is it using? If MGCP, does it have a backup ccm-manager configured? Does it have two nodes in the CM Group? If H323 or SIP, does it have a redundant/secondary dial-peer to the other node?
07-06-2010 10:56 PM
Sorry for My limited accelaration
Details is as Follows
we have Cisco Call Manager 4.3 and Cisco IPCCX 6.0 Premium. i have following queries
we have 3 regions of 3 different clusters, only Head Office has Publisher and Subscriber , rest have Only publisher, we had rebooted our HeadOffice Publsiher and following Points was observed
Regards
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