- Blue, 1500 points or more
I am installing a Unity Connection 7.1(5) system that will support users in various European countries (UK, France, Germany etc.)
I have installed the relevent localization files and they work ok.
For messages played to subscribers I know that I can set the langauge on the Edit User Basics page and that works fine.
I am struggling with controlling the language that is played to callers who are leaving messages. With the standard Call Routing rules and Call Handlers the language played always seems to be US English (this is set as the system default).
On the Opening Greeting call handler the langauage is set to Inherit Language from Caller - how does this work? - does it mean that if a subscriber whose user langauge is set to French calls a subscriber whose language is set to German and the call gets forwarded to Unity that the system will play a greeting in French??? - if yes how does it handle calls from non-subscribers?
If anyone can answer the above or point me to a best practices document for configuring multiple language support I would be most grateful.
You will definitely need to create a routing rule to control the language, but if you go to Bulk Edit for the extension with the range for the desired language, you will find a setting for Language the user hears as well as the language the caller hears. I only found this setting under the bulk edit tool.
I had this problem with a system in South America between Spanish, Portuguese, and English...
It is on the Profile Tab