07-06-2010 09:58 AM - edited 03-14-2019 06:01 AM
Reading through the forums I have seen several posts which make me think this should work, but I can't seem to get silent monitoring or recording using the agent desktop to work when the agent is connected through IP communicator. Currently I have help desk agents using extension mobility to log into 7962s that are connected to thier desktops running agent desktop connecting to UCCX 7.01. Silent monitoring and recording work fine with thier hard phones. When I install IP communicator on the PC and log into it using EM, the agent desktop takes control of the IPC just fine and will distribute calls to it, but my recordings are blank and silent monitoring from an supervisor station fails to initialize. Is there something I am missing in the configuration that is special when using IPC instead of a hard phone? Thanks in advance.
07-07-2010 07:57 AM
What versions of Client workstation (XP, 2000, Vista, etc) and IP Communicator are we talking about?
07-07-2010 03:57 PM
The client OS is XP SP3 and on Communicator, I have tried versions 2.1.4 and 7.0.4.
07-07-2010 08:37 AM
Couple of things I've learned about the CIPC and monitoring/recording:
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