UCCX 7.0 Supervisor web access for Skills

Unanswered Question
Jul 6th, 2010
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Hi everyone,

  We have a UCCX 7.0 installation and the Supervisors are able to assign skills to various agents.  However, they would like the ability to view all agents assigned to a specific skill.  If I login as an administrator, I able to view thie information under RMCM, and then under SKILLS, however, the supervisor are not able to view this.  Is there a way to allow them to view this information without give their accounts administrative access?


Bill Hendrix

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Aaron Harrison Wed, 07/07/2010 - 01:05
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Hi Bill

I don't believe there's a way out of the box... but since the data is stored in the db_cra SQL database, you could throw together a custom report that you could deploy in HRC to pull this info...



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