UCCX 7.0 Supervisor web access for Skills

georgehendrix · ‎07-06-2010

Hi everyone,

We have a UCCX 7.0 installation and the Supervisors are able to assign skills to various agents. However, they would like the ability to view all agents assigned to a specific skill. If I login as an administrator, I able to view thie information under RMCM, and then under SKILLS, however, the supervisor are not able to view this. Is there a way to allow them to view this information without give their accounts administrative access?

Regards,

Bill Hendrix

Aaron Harrison · ‎07-07-2010

Hi Bill

I don't believe there's a way out of the box... but since the data is stored in the db_cra SQL database, you could throw together a custom report that you could deploy in HRC to pull this info...

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!