I have setup a new Callhandler for a Department. It works fine, never an issue Now the Department wants to forward phones to this call handler when people are away from the phones.
I cannot get it to work when you do a "CFWDALL" on the phone, you never get anything but that phones voicemail.
If the end user call forwards their phones to 12489 (call handler) you only here there voicemail never the call tree. if the phone does not not have a voicemail box then you get "Please enter the extension . . ." it never goes to the call tree.
Is there a way to get around this? I have tried creating new Voicemail Ports but that does not help.
I watch RTMT and the call shows only the original phone number never the call tree number.
I have tried creating a Translation patter 12488 and have it trnslate to 12489 but this does not work, it shows the same thing on RTMT
How do I forward a phone call to a "Call Handler"?
Just to add an alternative to the great tips from Hailey and Java (+5 each guys!)
I would try Option #2 after tweaking this setting in CUC 7.x
This is available in Unity Connection 7.x;
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Use Last (Rather than First) Redirecting Number for Routing Incoming Call
Hope this helps!