Unable to change pourcentage allocation csq for outbound call

Answered Question
Jul 7th, 2010

hi,

I am trying to configure  outbound call on customer  uccx 7.1 SR4, we need to change the allocation csq. The  pourcentage still keep the default configuration (10%) we need to change  it but it does not work.

best regard

I have this problem too.
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Correct Answer by Aaron Harrison about 6 years 5 months ago

Hi

You need to do it like this:

1) CLick on a CSQ name in the 'Assigned CSQs' box

2) set the percentage to what you like

3) Click update

Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...

Regards

Aaron

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Correct Answer
Aaron Harrison Wed, 07/07/2010 - 03:13

Hi

You need to do it like this:

1) CLick on a CSQ name in the 'Assigned CSQs' box

2) set the percentage to what you like

3) Click update

Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...

Regards

Aaron

Please rate helpful posts...

p-siadoua Wed, 07/07/2010 - 03:36

Hi,

i have done the update after the change of pourcentage CSQ.  But it really doesn't work.

regards

p-siadoua Wed, 07/07/2010 - 03:47

Sorry,

i misunderstand your post, i have tried again  and select the csq  and it work.  thank for your help.

Best regards

pamela

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