I am trying to configure outbound call on customer uccx 7.1 SR4, we need to change the allocation csq. The pourcentage still keep the default configuration (10%) we need to change it but it does not work.
You need to do it like this:
1) CLick on a CSQ name in the 'Assigned CSQs' box
2) set the percentage to what you like
3) Click update
Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...
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