07-07-2010 03:09 AM - edited 03-14-2019 06:01 AM
hi,
I am trying to configure outbound call on customer uccx 7.1 SR4, we need to change the allocation csq. The pourcentage still keep the default configuration (10%) we need to change it but it does not work.
best regard
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07-07-2010 03:13 AM
Hi
You need to do it like this:
1) CLick on a CSQ name in the 'Assigned CSQs' box
2) set the percentage to what you like
3) Click update
Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...
Regards
Aaron
Please rate helpful posts...
07-07-2010 03:13 AM
Hi
You need to do it like this:
1) CLick on a CSQ name in the 'Assigned CSQs' box
2) set the percentage to what you like
3) Click update
Then repeat for each CSQ that you wish to modify - it's set per-CSQ so you can have different percentages for each one. Confusing the first time you do it...
Regards
Aaron
Please rate helpful posts...
07-07-2010 03:36 AM
Hi,
i have done the update after the change of pourcentage CSQ. But it really doesn't work.
regards
07-07-2010 03:47 AM
Sorry,
i misunderstand your post, i have tried again and select the csq and it work. thank for your help.
Best regards
pamela
07-07-2010 04:49 AM
No problem!
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