How to configuration Auto Attendant TCL step by step?

Answered Question
Jul 7th, 2010

Hi all,

I have 1 Call Manager 7.1 and 1 Cisco 2851-V/K9 work as MGCP gateway of CM with E1-Trunk.

I want to using TCL script on MGCP gateway as Auto-Attendant and have file its-CISCO.2.0.1.0.tcl.

How do I configure step by step or any document help to do this?

Thks,

Nguyen Trung

Correct Answer by Jonathan Schulenberg about 6 years 7 months ago

It won't work with an MGCP gateway. Here is the documentation to use after you convert the gateway to H.323 or SIP: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

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trungnq747 Sun, 07/11/2010 - 21:38

Thks all for support,

I changed my gateway to H.323, and config:

!

application
  service aa flash:its-CISCO.2.0.1.0.tcl
  paramspace english index 0
  paramspace english language en
  param operator 6000
  paramspace english location flash:
  paramspace english prefix en
  param aa-pilot 6500

!

dial-peer voice 1 pots
description incoming_call_from_PSTN
service aa
incoming called-number 6500
direct-inward-dial

and

R1#show flash

System CompactFlash directory:
File  Length   Name/status
13   6627     its-CISCO.2.0.1.0.tcl 
14   457580   en_welcome.au


When I call from PSTN, i don't hear anything


Sep 17 12:32:28.887: ISDN Se3/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x808A
        Channel ID i = 0xA98384
                Exclusive, Channel 4
*Sep 17 12:32:28.887: ISDN Se3/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x808A
*Sep 17 12:32:29.303: %IVR_MSB-3-NOPROMPT: Could not create IVR prompt
  flash:en_welcome.au
  errno=0=Can not recognize the file format


What 's file .au format? I did use Goldwave software to make audio .au file.

trungnq747 Wed, 07/14/2010 - 01:37

Thks P,

But after check audio format ok (no received message IVR Prompt) , next step, I still don't hear anything.

and here's event-log:

Event log:
buf_size=4K, log_lvl=INFO
::::
2594:1032439567:1:INFO: Session started for App-type = aa, URL = flash:its-CISCO.2.0.1.0.tcl
2594:1032439567:2:INFO: Incoming Telephony call received, LegID = 4730
2594:1032439567:3:INFO: LegID = 4730: Calling = 976992929, called = 6500, dial peer = 1
2594:1032439567:4:INFO: LegID = 4730: Leg State = LEG_INCCONNECTED
2594:1032439567:5:INFO: collect digits from PSTN call leg 18224
2594:1032439567:6:INFO: Media play started on PSTN leg
2594:1032439567:7:ERR : Media play failed.  Setup failure.
2594:1032439577:8:INFO: Timed out waiting for user DTMF digits, no user input
2594:1032439577:9:INFO: Bridged transfer to another application         
2594:1032439577:10:INFO: Outgoing handoff with incoming Telephony call leg, LegID = 18224
2594:1032439580:11:INFO: Handoff completed
2594:1032439580:12:INFO: LegID = 4730: Calling = 976992929, called = 6500, dial peer = 1,
            leg state = LEG_INCCONNECTED
2594:1032439580:13:INFO: Script initiated Closecall
2594:1032439580:14:INFO: LegID = 4730: Call disconnected, cause = normal call clearing (16)
2594:1032439580:15:INFO: Session done, terminating cause =

And debug:

Sep 19 12:53:03.615: //18228//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1
*Sep 19 12:53:03.619: //18228//PACK:/tcl_MediaObjCmd:  media play leg_incoming _welcome.au %s1000 _enter_dest.au
*Sep 19 12:53:03.619: //18228//PACK:/tcl_MediaPlayObjCmd:  play leg_incoming _welcome.au %s1000 _enter_dest.au
*Sep 19 12:53:03.619: //18228//AFW_:/vtd_lg_incoming: argc 5
*Sep 19 12:53:03.619: //18228//AFW_:/vtd_lg_incoming: Legs [18228 ]
*Sep 19 12:53:03.619: //18228//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1
*Sep 19 12:53:03.619: //18228//PACK:/Media_Play_Start: 
*Sep 19 12:53:04.015: %ISDN-6-CONNECT: Interface Serial3/0:1 is now connected to 976992929 N/A
*Sep 19 12:53:10.015: %ISDN-6-CONNECT: Interface Serial3/0:1 is now connected to 976992929 N/A
*Sep 19 12:53:10.455: %ISDN-6-DISCONNECT: Interface Serial3/0:1  disconnected from 976992929 , call lasted 6 seconds

I check TCL Scripts file show:

_wecome.au, _en_dest.au

trungnq747 Tue, 07/20/2010 - 04:11

My IOS:

c3745adventerprisek9_ivs-mz.124-15.T1.bin support TCL Scripts?

Do you know, what Cisco IOS support TCL Script auto attendant?

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