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How to configuration Auto Attendant TCL step by step?

trungnq747
Level 1
Level 1

Hi all,

I have 1 Call Manager 7.1 and 1 Cisco 2851-V/K9 work as MGCP gateway of CM with E1-Trunk.

I want to using TCL script on MGCP gateway as Auto-Attendant and have file its-CISCO.2.0.1.0.tcl.

How do I configure step by step or any document help to do this?

Thks,

Nguyen Trung

1 Accepted Solution

Accepted Solutions

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It won't work with an MGCP gateway. Here is the documentation to use after you convert the gateway to H.323 or SIP: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

View solution in original post

7 Replies 7

Jonathan Schulenberg
Hall of Fame
Hall of Fame

It won't work with an MGCP gateway. Here is the documentation to use after you convert the gateway to H.323 or SIP: http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

My Cisco 2851 IOS need support CME or not?

No need to configure CME. However, you may want SRST in CME mode, so yes.

Thks all for support,

I changed my gateway to H.323, and config:

!

application
  service aa flash:its-CISCO.2.0.1.0.tcl
  paramspace english index 0
  paramspace english language en
  param operator 6000
  paramspace english location flash:
  paramspace english prefix en
  param aa-pilot 6500

!

dial-peer voice 1 pots
description incoming_call_from_PSTN
service aa
incoming called-number 6500
direct-inward-dial

and

R1#show flash

System CompactFlash directory:
File  Length   Name/status
13   6627     its-CISCO.2.0.1.0.tcl 
14   457580   en_welcome.au

When I call from PSTN, i don't hear anything

Sep 17 12:32:28.887: ISDN Se3/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x808A
        Channel ID i = 0xA98384
                Exclusive, Channel 4
*Sep 17 12:32:28.887: ISDN Se3/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x808A
*Sep 17 12:32:29.303: %IVR_MSB-3-NOPROMPT: Could not create IVR prompt
  flash:en_welcome.au
  errno=0=Can not recognize the file format

What 's file .au format? I did use Goldwave software to make audio .au file.

You are not using the correct audio file parameters. For easy recording from any phone, check my page at http://www.ciscoscripts.com

Thks P,

But after check audio format ok (no received message IVR Prompt) , next step, I still don't hear anything.

and here's event-log:

Event log:
buf_size=4K, log_lvl=INFO
::::
2594:1032439567:1:INFO: Session started for App-type = aa, URL = flash:its-CISCO.2.0.1.0.tcl
2594:1032439567:2:INFO: Incoming Telephony call received, LegID = 4730
2594:1032439567:3:INFO: LegID = 4730: Calling = 976992929, called = 6500, dial peer = 1
2594:1032439567:4:INFO: LegID = 4730: Leg State = LEG_INCCONNECTED
2594:1032439567:5:INFO: collect digits from PSTN call leg 18224
2594:1032439567:6:INFO: Media play started on PSTN leg
2594:1032439567:7:ERR : Media play failed.  Setup failure.
2594:1032439577:8:INFO: Timed out waiting for user DTMF digits, no user input
2594:1032439577:9:INFO: Bridged transfer to another application         
2594:1032439577:10:INFO: Outgoing handoff with incoming Telephony call leg, LegID = 18224
2594:1032439580:11:INFO: Handoff completed
2594:1032439580:12:INFO: LegID = 4730: Calling = 976992929, called = 6500, dial peer = 1,
            leg state = LEG_INCCONNECTED
2594:1032439580:13:INFO: Script initiated Closecall
2594:1032439580:14:INFO: LegID = 4730: Call disconnected, cause = normal call clearing (16)
2594:1032439580:15:INFO: Session done, terminating cause =

And debug:

Sep 19 12:53:03.615: //18228//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1
*Sep 19 12:53:03.619: //18228//PACK:/tcl_MediaObjCmd:  media play leg_incoming _welcome.au %s1000 _enter_dest.au
*Sep 19 12:53:03.619: //18228//PACK:/tcl_MediaPlayObjCmd:  play leg_incoming _welcome.au %s1000 _enter_dest.au
*Sep 19 12:53:03.619: //18228//AFW_:/vtd_lg_incoming: argc 5
*Sep 19 12:53:03.619: //18228//AFW_:/vtd_lg_incoming: Legs [18228 ]
*Sep 19 12:53:03.619: //18228//Tcl :/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1
*Sep 19 12:53:03.619: //18228//PACK:/Media_Play_Start: 
*Sep 19 12:53:04.015: %ISDN-6-CONNECT: Interface Serial3/0:1 is now connected to 976992929 N/A
*Sep 19 12:53:10.015: %ISDN-6-CONNECT: Interface Serial3/0:1 is now connected to 976992929 N/A
*Sep 19 12:53:10.455: %ISDN-6-DISCONNECT: Interface Serial3/0:1  disconnected from 976992929 , call lasted 6 seconds

I check TCL Scripts file show:

_wecome.au, _en_dest.au

My IOS:

c3745adventerprisek9_ivs-mz.124-15.T1.bin support TCL Scripts?

Do you know, what Cisco IOS support TCL Script auto attendant?

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