RTMT Perfmon for SIP trunks

Unanswered Question
Jul 7th, 2010

Hello,


I have several SIP trunks across a few subscribers and when I go to monitor Sip calls active I can see all but 1 of the SIP trunks. If I do a device search for all SIP trunks I can find it. when I try to add the counter instance I can find the others but not that one, it is configured in a very similiar way to a trunk that is shoeing on there?


using Call Manager 6.1


Anyone have any ideas why it may not be showing up? The trunk itself is working fine.


Thanks

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Overall Rating: 5 (1 ratings)
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dual_line Mon, 02/21/2011 - 06:35

Seeing as nobody has answered this one here's one solution.


I experienced the same issue today. I resolved it by restarting the following services in the following order on the affected servers:-


Cisco RIS Data Collector

Cisco RTMT Reporter servlet

Cisco CallManager


Once restarted my RTMT session cleared an error message that stated 'RisDC service stopped to monitor the following counters :\\CM_IP\Cisco SIP(Trunk name)\CallsActive'


Hope this helps somebody..

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