RTMT Perfmon for SIP trunks

michael.lacey · ‎07-07-2010

Hello,

I have several SIP trunks across a few subscribers and when I go to monitor Sip calls active I can see all but 1 of the SIP trunks. If I do a device search for all SIP trunks I can find it. when I try to add the counter instance I can find the others but not that one, it is configured in a very similiar way to a trunk that is shoeing on there?

using Call Manager 6.1

Anyone have any ideas why it may not be showing up? The trunk itself is working fine.

Thanks

dual_line · ‎02-21-2011

Seeing as nobody has answered this one here's one solution.

I experienced the same issue today. I resolved it by restarting the following services in the following order on the affected servers:-

Cisco RIS Data Collector

Cisco RTMT Reporter servlet

Cisco CallManager

Once restarted my RTMT session cleared an error message that stated 'RisDC service stopped to monitor the following counters :\\CM_IP\Cisco SIP(Trunk name)\CallsActive'

Hope this helps somebody..