NM-1T3/E3 configuration problem

Answered Question
Jul 7th, 2010
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I have an NM-1T3/E3 card installed in slot 3 of a 3845. The router sees the card using "show version" or "show inventory". However, I cannot configure the card. I have read that I need to enter "card type t3 3" in config mode. However, that command does not exist nor does "controller t3". Any help would be appreciated.


router#sh ver
Cisco IOS Software, 3800 Software (C3845-ADVIPSERVICESK9-M), Version 12.4(20)T, RELEASE SOFTWARE (fc3)
Technical Support:
http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Fri 11-Jul-08 02:28 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T10, RELEASE SOFTWARE (fc1)

lo-r2 uptime is 17 hours, 51 minutes
System returned to ROM by power-on
System restarted at 17:05:14 PDT Tue Jul 6 2010
System image file is "flash:c3845-advipservicesk9-mz.124-20.T.bin"


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Cisco 3845 (revision 1.0) with 470016K/54272K bytes of memory.
Processor board ID FTX1239A7B0
2 Gigabit Ethernet interfaces
2 terminal lines
2 Virtual Private Network (VPN) Modules
4294967295 Subrate T3/E3 port
1 cisco Integrated Service Engine(s)
   CCA NME-NAC-K9 NA in slot 2
1 cisco Integrated Service Engine-2(s)
   Cisco Wide Area Application Services Software 4.1.5f (b2 Apr 20 2010 13:33:54) in slot 1
DRAM configuration is 64 bits wide with parity enabled.
447K bytes of NVRAM.
125440K bytes of ATA System CompactFlash (Read/Write)

Configuration register is 0x2102


router#show inventory
NAME: "3845 chassis", DESCR: "3845 chassis"
PID: CISCO3845         , VID: V01 , SN: FTX1239A7B0

NAME: "c3845 Motherboard with Gigabit Ethernet on Slot 0", DESCR: "c3845 Motherboard with Gigabit Ethernet"
PID: CISCO3845-MB      , VID: V06 , SN: FOC123621QC

NAME: "1000BASE-SX SFP", DESCR: "1000BASE-SX SFP"
PID: TRF2715AALB202    , VID: A1C, SN: OPA12043581

NAME: "Virtual Private Network (VPN) Module on Slot 0", DESCR: "Encryption AIM Element"
PID: AIM-VPN/SSL-3     , VID: V01, SN: FOC12355RAA

NAME: "Integrated Service Engine-2 for Integrated Services Routers on Slot 1", DESCR: "Integrated Service Engine-2 for Integrated Services Routers"
PID: NME-WAE-522-K9    , VID: V03 , SN: FOC12170SWF

NAME: "Integrated Service Engine for Modular and Integrated Services Routers on Slot 2", DESCR: "Integrated Service Engine for Modular and Integrated Services Routers"
PID: NME-NAC-K9        , VID: V01 , SN: FOC121434BY

NAME: "Clear/Subrate T3/E3 WAN on Slot 3", DESCR: "Clear/Subrate T3/E3 WAN"
PID: NM-1T3/E3=        , VID: V01 , SN: FOC12415RWF


router(config)#card ?
% Unrecognized command
lo-r2(config)#controller ?
% Unrecognized command

Correct Answer by gephelps about 6 years 10 months ago

You cannot configure the card type because the NM is disabled. If there are no valid modules to configure with the card type command you will get the parser error. Can you remove the NM and reinsert it into the router? Once that is done give it a minute and see if the NM is recognized.The output should look like:


    NM-1T3/E3 (clear/subrate) Port adapter, 1 port
    Port adapter is analyzed


One the NM is analyzed you will be able to use the card type command and then the controller interfaces will be available. If the NM doesn't power up again can you try a different slot on the router?

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gephelps Wed, 07/07/2010 - 12:11
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Did you power down the router before installing the NM? If I remember correctly this NM does not support OIR. Can you paste in the output from the following command:


show diag 3

bclough Wed, 07/07/2010 - 12:27
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Here is the "show diag 3" results:


router#sh diag 3
3845 Backplane EEPROM:
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-23093-01
        Board Revision           : B0
        Deviation Number         : 0
        Fab Version              : 04
        PCB Serial Number        : FOC12360KY6
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Part Number              : 73-8639-04
        CLEI Code                : IPME110BRA
        Chassis Serial Number    : FTX1239A7B0
        Product (FRU) Number     : CISCO3845
        Version Identifier       : V01
        Hardware date code       : 20080903
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 04 2B 41 01 00 C0 46 03 20 00 5A 35 01
          0x10: 42 42 30 88 00 00 00 00 02 04 C1 8B 46 4F 43 31
          0x20: 32 33 36 30 4B 59 36 03 00 81 00 00 00 00 04 00
          0x30: 82 49 21 BF 04 C6 8A 49 50 4D 45 31 31 30 42 52
          0x40: 41 C2 8B 46 54 58 31 32 33 39 41 37 42 30 CB 92
          0x50: 43 49 53 43 4F 33 38 34 35 20 20 20 20 20 20 20
          0x60: 20 20 89 56 30 31 20 83 01 32 69 07 FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


       Backplane Registers
       -------------------
   Backplane Revision:              00BE
   Power Supply Status:             090F
   -48V PS and Env Status:          FFFF
   -48V Isolation Control:          0007
   Backplane Cookie:                000C
   ENM/Backplane FPGA Revision:     00BE
   ENM/Backplane FPGA Int0 Status:  FFFF
   ENM/Backplane FPGA Int2 Status:  00FF
   ENM/Backplane FPGA Int4 Status : EF00
   ENM Interrupt Mask:              0033
   ENM/BP FPGA Interrupt 4 Mask:    0040
   ENM1 Test Port:                  00C3
   ENM2 Test Port:                  00C3
   ENM3 Test Port:                  00C3
   ENM3 Test Port:                  00C3
   ENM LED Control:                 0073
   ENM OIR Control:                 0000
   ENM OIR Status:                  2292
   ENM PCI Speed Status             000F
   Backplane FPGA Diag Int Control: FFFF
   ENM1 OIR State Machine Status:   C4C4
   ENM2 OIR State Machine Status:   C441
   ENM3 OIR State Machine Status:   0000
   ENM4 OIR State Machine Status:   0000
   Backplane Voltage Margin:        0000

Slot 3:
        NM-1T3/E3 (clear/subrate) Port adapter, 1 port
        Port adapter is disabled deactivated
        Port adapter insertion time unknown
        EEPROM contents at hardware discovery:
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-19180-03
        Board Revision           : B0
        Deviation Number         : 0-0
        Fab Version              : 03
        PCB Serial Number        : FOC12415RWF
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Calibration Data         : Minimum: -1 dBmV, Maximum: -1 dBmV
              Calibration values : 0xFFFF 0xFFFF 0xFFFF 0xCB89 0x4E4D 0x2D31
                                   0x5433 0x2F45 0x3389 0x5630 0x3120 0xC68A
                                   0x434E 0x5549 0x414D 0x5941 0x4141 0xFFFF
                                   0xFFFF 0xFFFF 0xFFFF 0xFFFF 0xFFFF 0xFFFF
                                   0xFFFF 0xFFFF 0xFFFF 0xFFFF 0xFFFF 0xFFFF
                                   0xFFFF 0xFFFF 0xFFFF 0xFFFF 0xFFFF 0xFFFF
                                   0xFFFF 0xFFFD 0x0110 0xDFAB 0x1234 0xCDFF
                                   0xFE00 0x0000 0x0000 0x0065 0x52D5 0xDC60
                                   0x328B 0x5870 0x2F54 0xA070 0x2F53 0xAC80
                                   0x0000 0x0E00 0x0000 0x0100 0x0000 0x0000
                                   0x0000 0x0167 0xC2F3 0x7060 0x84CE 0xE841
                                   0x4008 0x5041 0x4008 0x6401 0x0000 0x0003
                                   0x0000 0x0000 0x0000 0x00FD 0x0110 0xDFAB
                                   0x1234 0xCDFF 0xFE00 0x0000 0x0000 0x0065
                                   0x52D5 0xDC60 0x84C4 0xB470 0x2F5A 0xD470
                                   0x2F54 0x6880 0x0003 0x0200 0x0000 0x0100
                                   0x0000 0x0000 0x0000 0x0167 0xC2F3 0x7068
                                   0x12D3 0xDC70 0x2F55 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0070
                                   0x2F54 0xD070 0x2F55 0x3000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0070
                                   0x2F55 0x0070 0x2F55 0x6000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0070
                                   0x2F55 0x3070 0x2F55 0x9000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0070
                                   0x2F55 0x6070 0x2F55 0xC000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0070
                                   0x2F55 0x9070 0x2F55 0xF000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0000
                                   0x0000 0x0000 0x0000 0x0000 0x0000 0x0070
                                   0x2F55 0xC070 0x2F56 0x2000 0x0000 0x0000
                                   0x0000 0x0000 0x0000
        Product (FRU) Number     : NM-1T3/E3
        Version Identifier       : V01
        CLEI Code                : CNUIAMYAAA
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 45 41 01 00 C0 46 03 20 00 4A EC 03
          0x10: 42 42 30 80 00 00 00 00 02 03 C1 8B 46 4F 43 31
          0x20: 32 34 31 35 52 57 46 03 00 81 00 00 00 00 04 00
          0x30: C8 09 FF FF FF FF FF FF FF FF FF CB 89 4E 4D 2D
          0x40: 31 54 33 2F 45 33 89 56 30 31 20 C6 8A 43 4E 55
          0x50: 49 41 4D 59 41 41 41 FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

Correct Answer
gephelps Wed, 07/07/2010 - 13:25
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  • Cisco Employee,

You cannot configure the card type because the NM is disabled. If there are no valid modules to configure with the card type command you will get the parser error. Can you remove the NM and reinsert it into the router? Once that is done give it a minute and see if the NM is recognized.The output should look like:


    NM-1T3/E3 (clear/subrate) Port adapter, 1 port
    Port adapter is analyzed


One the NM is analyzed you will be able to use the card type command and then the controller interfaces will be available. If the NM doesn't power up again can you try a different slot on the router?

bclough Wed, 07/07/2010 - 14:11
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Unfortunately this router is at a remote location and I will need to have the local point of contact perform your recommended tasks. Will let you know after that has occurred.

bclough Wed, 07/07/2010 - 16:03
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They moved the card to another slot and rebooted, which made the card active.


Thanks for the assistance.

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