In our CUCM7.0.2, a manager has a DN (line 1) on his 7970 which is also configured as a shared line on his assistant's 7960 (line 2). When trying to ring out from his 7970 (using a desktop CTI client), the phone call is going out from his assistant's 7960 line 2 instead. We can't seem to reproduce the issue with a different pair of device/DNs (shared line working as expected). Recreate that particular DN didn't seem to help - how can we fix the issue so that the manager always uses his line 1 for all outgoing call?
IPFX doesn't typically support second lines for CTI and will produce random resluts for CTI control of a shared extension. However we are able to specify a specific device in Settings Editor on the IPFX server which will resolve this issue for you.
Give our helpdesk a call on 1300 737 367 and one of the Guys will be able to point you in the right direction.
Senior Support Engineer
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