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Cisco contact center: NAM and CICM run in different version 7.2 and 7.5

Doan Khanh Tan Thanh
Level 1
Level 1

‎07-08-2010 01:43 AM - edited ‎03-14-2019 06:02 AM

   Dear all,

I have a NAM and CICM system both run in version 7.2(5).

Now I have a new CICM complex, can I use ICM version 7.5 and integrate with the existing NAM 7.2?

Because with the new CICM complex I need to use SQL 2005 because the SQL 2000 is EoS.

Because the system is in production, I can not upgrade the old system to 7.5 at this time.

Regards,

Thanh

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geoff
Level 10
Level 10

‎07-08-2010 06:11 AM

Tough question.

You can certainly do this in parent-child, but I suspect NAM-CICM is more tightly bound. You need a definitive answer from Cisco on this one.

Regards,

Geoff

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