Is it possible to record a call to a CISCI IP Phone 7940 series phone in a Cisco Unified Communication Manager 7.x installation?

Answered Question
Jul 8th, 2010
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Hi,


We have a "Cisco Unified Communication Manager System version: 7.0.1.11000-2" installation in our environment and a lot of "Cisco IP Phones 7940" phones.


Is there any way that we can record every call on an automatic way, so that all calls to - by example - my phone, are recorded and stored at some place, to a later use if nesserary?


Kind regards,

Carl-Marius

Correct Answer by Rob Huffman about 6 years 9 months ago

Hi Carl-Marius,


CUCM 7.x does require a Third Party product to do the actual recording



The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;


http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints



Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.


Page 429 of this great (large) doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf



Also check out syn-apps.


http://www.syn-apps.com/



Cheers!
Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

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Correct Answer
Rob Huffman Thu, 07/08/2010 - 05:36
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    2017 IP Telephony, Unified Communications

Hi Carl-Marius,


CUCM 7.x does require a Third Party product to do the actual recording



The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;


http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints



Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.


Page 429 of this great (large) doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf



Also check out syn-apps.


http://www.syn-apps.com/



Cheers!
Rob




Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

Carl-Marius.Steensen Thu, 07/08/2010 - 06:38
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Hi Rob,


Thank you for your answer! - That was precisely what I wanted to know .


Kind regards,

Carl-Marius

Rob Huffman Thu, 07/08/2010 - 06:42
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Carl-Marius,


You are most welcome my friend


Cheers!

Rob

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