Unity Connection zero out to Attendant Console

Unanswered Question
Jul 8th, 2010


We just implemented CUEAC for one of our customers and everything is working well but we have one thing that is a bit of a concern.  When a user zeros out of Unity Connection (7.1) and return the Attendant Console, the call shows the external Caller ID information but nothing else so that the receptionists do not see that this call coming from voicemail at all.  I changed the transfer to supervised on the UC but then it just shows up on the console with the voicemail port until they select it and then it switches to the external caller ID.

Is there any way to have the call show up with the full information (preferably with the extension voicemail info, and that is was diverted back)?


I have this problem too.
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Jaime Valencia Thu, 07/08/2010 - 13:25

CUCM has this setting, you probably have it set to true:

Display Original Calling Number on Transfer  from Cisco Unity: Required FieldThis parameter determines whether Cisco CallManager displays the  original calling party number for calls that are transferred from the  Cisco Unity voice messaging system. Valid values specify True (display  the original calling number when a call is transferred from a Unity  voice messaging port) or False (display the number of the Unity voice  messaging port through which the call was transferred).
This is a required field.
Default:                  False

However this is a global setting, so any calls from CUC would show the VM port.

An alternative would be to create a translation rule so you can modify the ANI to something fixed and tell the CUEAC operators calls coming from 7777 are from VM. Leave the called party number the same, just change the ANI.



If this helps, please rate



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